(USA) Tire and Battery Service Advisor

Walmart • Odessa, TX

19d • $20 - $28 • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and supports sales, merchandise presentation, and service workflow in the Tire and Battery Center (TBC). The role monitors tire and battery orders, helps members schedule installation appointments, communicates order changes and cancellations, suggests alternatives, and assists with tire maintenance and repair services. The advisor recommends appropriate tire and battery products using Sam’s Garage, product knowledge, and reference materials, explains warranties, and helps members make purchasing and service decisions.

The position maintains a safe, organized, stocked, and properly merchandised sales floor; follows safety, security, hazardous-material, forklift, and compliance procedures; and operates TBC equipment correctly. It prioritizes work in the service bays, completes vehicle service requests and tests, supports efficient appointments, and uses digital tools and point-of-sale systems to assist members and make operational decisions. The advisor also promotes TBC offerings, models high-quality service, helps train and develop team members, handles purchases and payment-related transactions, and completes required documentation.

The role is based at the Sam’s Club location in Odessa, Texas. The listed hourly wage range is $20.00 to $28.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Actual pay will meet or exceed the applicable minimum wage.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with company steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, recommend products and services, explain warranties, assist with purchasing and service decisions, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize TBC service-bay workflow, assess waiting members and service requirements, prioritize appointments, and recommend workflow adjustments to the TBC Team Lead or technicians.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
• Model high-quality member service, act as a brand advocate, identify roadblocks, and assist with training, developing, and mentoring team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, TBC safety and compliance requirements, and applicable laws; use the Open Door Policy and report complaints, hazards, shrink issues, and problems with products, services, or work areas.
• Complete work assignments by setting priorities, meeting deadlines, collaborating with relevant parties, communicating progress, identifying improvement opportunities, and adapting to change and feedback.
• Demonstrate the company’s stated behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed