(USA) Tire and Battery Service Advisor

Walmart•Roseville, MI

21d•Onsite

About The Position

The Tire and Battery Service Advisor serves members in Sam’s Club’s Tire and Battery Center (TBC), providing product recommendations, service support, and a safe, organized sales floor. The role monitors tire and battery orders, assists members with installation appointments, communicates changes or cancellations, and recommends alternative installation options or tire fitments. Advisors assist with tire maintenance and repairs, explain products and warranties, and use Sam’s Garage, product knowledge, and reference materials to help members choose suitable products and services. The position supports sales and service operations by triaging service-bay workflows, prioritizing appointments, understanding service requirements, and coordinating with TBC Team Leads or Technicians. It involves operating equipment and point-of-sale hardware, completing vehicle service requests and tests, handling transactions and returns, managing merchandise and supplies, and maintaining required documentation. Advisors also support team members through training and mentoring, use digital tools and handheld devices, and uphold company policies, safety requirements, ethics, and service standards.

Requirements

Valid state-issued driver’s license.
Must be 18 years of age or older.
Ability to follow safety and compliance protocols, tire and battery industry guidelines, service standards, and applicable laws and regulations.
Ability to operate TBC equipment, point-of-sale hardware, and digital tools, and complete related documentation.
Strong interpersonal skills and ability to engage effectively with people, including handling challenging situations professionally and empathetically.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
Stock and present merchandise; set up, clean, and organize displays; remove damaged products; sign and price merchandise; and secure fragile or high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services and provide recommendations on products, services, warranties, and purchasing decisions.
Triage and prioritize service-bay workflow by identifying waiting members, understanding service queues and time requirements, prioritizing appointments, and recommending adjustments to the TBC Team Lead or Technicians.
Communicate the value of TBC merchandise and services and collaborate with club associates to promote member awareness.
Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality member service, develop and train team members, identify roadblocks, and mentor others.
Complete vehicle service requests and tests; operate TBC equipment safely and properly; receive, store, and dispose of merchandise and supplies; and complete and maintain documentation.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics standards, safety and security guidelines, applicable laws, and TBC and point-of-sale requirements; report complaints, hazards, shrink issues, and product, service, or work-area problems.
Complete assigned work by setting priorities, meeting deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, identifying improvements, and adapting to change and feedback.
Promote an inclusive, respectful, ethical, customer-first, collaborative, and continuously improving workplace.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase benefit.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or specific work performed.