(USA) Tire and Battery Service Advisor

Walmart • Orlando, FL

2d • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role advises members on tire and battery products, warranties, installation appointments, maintenance, and repair services, using Sam’s Garage, product knowledge, and reference materials to recommend suitable options. The advisor monitors order status, communicates changes or cancellations, suggests alternatives, and helps prioritize service-bay workflows to meet member needs efficiently.

The position also maintains a safe, organized, stocked, and properly merchandised sales floor; operates TBC equipment safely; completes vehicle service requests, tests, and documentation; and handles merchandise, supplies, purchases, returns, refunds, and exchanges according to company procedures. The advisor uses digital tools and point-of-sale systems, supports sales and service goals, helps train and develop team members, and models Walmart and Sam’s Club values, integrity, inclusion, and high-quality member service.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
• Stock merchandise, set up and maintain displays, remove damaged goods, apply signs and prices, and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations on suitable tire and battery products, warranties, and service options.
• Greet members, identify their needs, assist with purchasing and service decisions, and resolve concerns professionally and empathetically.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding service requirements and timing, prioritizing appointments, and recommending adjustments to the TBC Team Lead or technicians.
• Use knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
• Support and develop team members, identify roadblocks, and assist with training and mentoring.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete required documentation.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using appropriate procedures.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy and support related action plans.
• Complete work assignments by setting priorities, meeting deadlines and expectations, collaborating with stakeholders, communicating progress, identifying improvements, and adapting to change and feedback.
• Build trusting team relationships, communicate positively, recognize others’ contributions, and help create an inclusive workplace.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product or work-area problems.
• Follow point-of-sale procedures and applicable laws, prevent shrink, assist members with payment methods, return policies, and item locations, and report complaints or operational issues.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed