(USA) Tire and Battery Service Advisor

Walmart•Elgin, IL

About The Position

The Tire and Battery Service Advisor supports members and operations in the Tire and Battery Center (TBC). The role assists members with tire and battery purchases, installation appointments, maintenance, and repair services; monitors orders and communicates lead-time changes or cancellations; and recommends suitable products and services using Sam’s Garage, product knowledge, and reference materials. The advisor helps prioritize service-bay workflows, supports sales and merchandise presentation, and contributes to a safe, organized, and efficient TBC and sales floor. The position operates TBC equipment and point-of-sale hardware, completes vehicle service requests and tests, handles merchandise and supplies, and maintains required documentation. It also uses digital tools and handheld devices to support business decisions, service, product knowledge, and team adoption of new technology. The advisor models member-focused service, helps train and develop team members, and follows company policies, safety requirements, and standards of ethics and integrity.

Requirements

Valid state-issued driver’s license.
At least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; apply appropriate signs and prices; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders daily and assist members with installation appointments.
Communicate lead-time changes and order cancellations to members and suggest alternatives for installations or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, assist with purchasing and service decisions, make recommendations, and resolve concerns professionally and empathetically.
Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and support member value and service.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
Triage and prioritize service-bay workflow using Sam’s Garage, service queues, estimated service times, and appointment needs; make recommendations to the TBC Team Lead or Technicians.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, access product and training information, and encourage team adoption of new tools.
Model high-quality service and product standards and help train, develop, and mentor team members.
Complete vehicle service requests and tests, operate TBC equipment safely and properly, receive and store merchandise and supplies, dispose of supplies, and maintain required documents.
Operate point-of-sale hardware, process purchases, and assist with payments, returns, refunds, and exchanges according to membership and payment procedures.
Follow company policies, procedures, ethics standards, TBC safety and security guidelines, applicable laws, and point-of-sale procedures; report complaints, hazards, shrink issues, and problems with products, services, or work areas.
Complete work assignments by identifying priorities and deadlines, collaborating with relevant partners, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate the company’s stated values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including programs from high school completion through bachelor’s degrees, English language learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.
Performance-based bonus awards.