(USA) Tire and Battery Service Advisor

Walmart•Denham Springs, LA

19d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor supports safe, organized operations and merchandise presentation in the Tire and Battery Center (TBC). The role monitors tire and battery orders, assists members with installation appointments, communicates order changes, and helps with tire maintenance and repair services. It provides informed recommendations on tire and battery products, explains warranties, and supports members with purchases, service decisions, and concerns. The advisor coordinates service-bay workflow by identifying waiting members, understanding service requirements and timing, prioritizing appointments, and recommending adjustments to the TBC Team Lead or Technicians. The role uses product knowledge, Sam’s Garage, digital tools, handheld devices, and Point-of-Sale systems to support service, sales, and operational decisions. It also operates TBC equipment safely, completes vehicle service requests and required documentation, handles merchandise and supplies, processes transactions and returns, and helps train and develop team members. The position requires compliance with company policies, safety procedures, applicable laws, TBC service standards, and standards of ethics and integrity. It emphasizes respectful teamwork, high-quality member service, adaptability, continuous improvement, and the ability to handle challenging interactions professionally and empathetically.

Requirements

Valid state-issued driver's license.
At least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
Stock and present merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders daily; assist members with installation appointments; communicate lead-time changes and cancellations; suggest alternatives for installation or tire fitments; and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, assist with purchasing and service decisions, and resolve concerns.
Promote TBC merchandise and services by communicating their value and collaborating with associates across the club.
Triage and prioritize service-bay workflow by identifying waiting members, understanding service queues and time requirements, prioritizing appointments, and recommending reprioritization to the TBC Team Lead or Technicians.
Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and phone and in-person selling techniques.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality service and product standards, develop and influence team members, identify roadblocks, and assist with team-member training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documentation.
Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using the appropriate procedures.
Follow company policies, procedures, ethics and integrity standards, and the Open Door Policy; complete assigned work, communicate progress, collaborate with others, and adapt to change and feedback.
Build inclusive, trusting, and effective working relationships; help, develop, and mentor others; and recognize their contributions.
Follow TBC safety, security, legal, and service guidelines; provide accurate information and timely services to members; and report complaints, hazards, and product, service, or work-area problems.
Follow Point-of-Sale procedures and applicable laws to prevent shrink, assist members with payments, returns, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, with amounts depending on job classification and length of employment; may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Competitive pay and performance-based bonus awards.