(USA) Tire and Battery Service Advisor

Walmart•La Habra, CA

21d•$21 - $29•Onsite

About The Position

The Tire and Battery Service Advisor provides member service and recommendations in the Tire and Battery Center (TBC), assists with tire and battery purchases and services, and supports safe, efficient operations. The role monitors orders and installation appointments, communicates changes or cancellations, suggests alternatives, and helps members with tire maintenance and repair. Advisors use product knowledge, Sam’s Garage, and reference materials to recommend suitable products, explain warranties, and resolve member concerns. The position supports TBC sales and service operations by maintaining a safe, organized, stocked, and properly merchandised sales floor; presenting merchandise; handling claims, returns, shrink, and damaged goods; and processing purchases, payments, returns, refunds, and exchanges. The advisor coordinates service workflow and appointments, operates TBC equipment safely, completes vehicle service requests and tests, maintains documentation, and collaborates with associates to promote TBC offerings and improve member experience. The role also uses digital tools and handheld devices to support sales, service, real-time decisions, product knowledge, and training. The advisor follows company policies, safety requirements, legal and industry guidelines, and standards of ethics and integrity. They model high-quality service, help train and develop team members, work collaboratively, and contribute to a respectful, inclusive workplace. Minimum qualifications are a valid state-issued driver's license and being at least 18 years old. Auto service industry and retail experience are preferred. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour under specific circumstances. Sam’s Club describes competitive pay, performance-based bonus awards, and benefits including health coverage, financial benefits, paid time off, disability coverage, discounts, education benefits, and other assistance. Eligibility and terms vary by job classification and length of employment.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting regular safety sweeps, complying with forklift and hazardous-material handling requirements and company steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; properly handle claims, returns, shrink, and damages.
Stock and present merchandise, set up and organize displays, remove damaged goods, sign and price items, and secure fragile and high-shrink merchandise.
Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest installation or tire-fitment alternatives.
Assist members with tire maintenance and repair services and provide recommendations, explain warranties, and resolve concerns.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow and appointments by identifying waiting members, understanding service queues and time requirements, and recommending reprioritization to the TBC Team Lead or technicians.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage adoption of new tools.
Model high-quality member service, serve as a brand advocate, understand team roadblocks, and assist with training and developing team members.
Provide products and services in accordance with company policies and procedures; complete vehicle service requests and tests; operate TBC equipment safely; and receive, store, and dispose of merchandise and supplies.
Complete and maintain required documents and operate hardware such as cash registers; process purchases and assist with payments, returns, refunds, and exchanges using appropriate procedures.
Follow company policies, procedures, ethics and integrity standards, TBC safety and security guidelines, applicable laws and regulations, service standards, and Point-of-Sale procedures.
Complete work assignments and priorities by collaborating with relevant stakeholders, identifying deadlines and expectations, communicating progress, recommending improvements, and adapting to change and feedback.
Demonstrate respect, integrity, customer focus, teamwork, continuous improvement, and support for an inclusive workplace.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, including potential use for vacation, sick leave, or holidays.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible hourly premiums in specified circumstances.