(USA) Tire and Battery Service Advisor

Walmart • Tarentum, PA

6d • $20 - $28 • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role maintains a safe, organized, stocked, and properly merchandised sales floor; monitors tire and battery orders; assists members with installation appointments and tire maintenance or repair services; and recommends suitable products and services using product knowledge, Sam’s Garage, and reference materials.

The advisor supports service-bay workflow by identifying waiting members, understanding service requirements and timeframes, prioritizing appointments, and coordinating with the TBC Team Lead or Technicians. The role operates TBC equipment and point-of-sale hardware safely and correctly, completes vehicle service requests and tests, processes purchases and related transactions, and completes required documentation. It also promotes TBC offerings, uses digital tools to support operations, and helps train and develop team members.

The position requires following company policies, safety and compliance protocols, applicable laws, and standards of ethics and integrity. The advisor is expected to work collaboratively, communicate professionally and empathetically, support an inclusive workplace, deliver results with members’ needs in mind, and adapt to feedback, change, and new technology.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.
• Follow applicable safety, security, and compliance guidelines when handling TBC products and providing TBC services.
• Operate TBC equipment and point-of-sale hardware safely and correctly and complete required documentation.
• Effectively engage with people and handle challenging situations professionally and empathetically.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised, and handle claims, returns, shrink, and damaged goods according to company policies.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily; help members schedule installation appointments; communicate lead-time changes and cancellations; and suggest alternative installations or tire fitments.
• Assist members with tire maintenance and repair services, purchasing decisions, and service decisions; explain product warranties; resolve concerns; and recommend suitable tire and battery products.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
• Triage and prioritize TBC service-bay workflow by identifying waiting members, understanding queued services and time requirements, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or Technicians.
• Demonstrate knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage team members to adopt new tools.
• Model high-quality service and product standards, develop and influence team members, identify roadblocks, and assist with training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documentation.
• Operate point-of-sale hardware, process member purchases, and assist with payments, returns, refunds, and exchanges using the appropriate procedures.
• Follow company policies, procedures, ethics standards, and action plans; use the Open Door Policy; and report complaints, safety hazards, shrink issues, and problems with products, services, or work areas.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; identify improvement opportunities; and adapt to change and feedback.
• Contribute to a respectful, inclusive, and collaborative team by building relationships, communicating positively, mentoring others, and recognizing their contributions.
• Serve members with integrity and reliable information, balance priorities, pursue continuous improvement, and support the company’s goal of becoming a regenerative company.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefits, including eligible tuition, books, and fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed