(USA) Tire and Battery Service Advisor

Walmart•Saint Clairsville, OH

21d

About The Position

The Tire and Battery Service Advisor supports members and daily operations in the Tire and Battery Center (TBC). The role provides recommendations on tire and battery products and services, assists with orders and installation appointments, and helps ensure member service requests are handled safely and efficiently. The advisor uses Sam’s Garage, product knowledge, reference materials, digital tools, and handheld devices to provide suitable product recommendations, explain warranties, manage service workflow, and support sales and service excellence. The position also maintains TBC sales-floor organization and merchandise presentation; follows safety, security, and compliance procedures; operates service equipment and point-of-sale hardware; completes vehicle service requests, tests, and required documentation; and supports team members through training, mentoring, and collaboration. It requires professional, empathetic communication and adherence to company policies, procedures, standards of ethics, and integrity. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in qualifying circumstances. The actual hourly rate will equal or exceed the applicable minimum wage. Sam’s Club offers benefits including health coverage, financial benefits, paid time off, education assistance, and other benefits; eligibility and terms may vary.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies and procedures, conducting safety sweeps, following forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
Stock, set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternative installations or tire fitments.
Assist members with tire maintenance and repair services and provide product and service recommendations, explain warranties, and resolve concerns.
Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow using Sam’s Garage, service-queue awareness, service-time requirements, and appointment priorities; recommend workflow adjustments to the TBC Team Lead or technicians.
Use knowledge of safety and compliance protocols, industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality service and products and help train, develop, and mentor team members.
Complete vehicle service requests and tests, operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, and complete and maintain documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges using applicable procedures.
Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments, communicate progress, collaborate with stakeholders, and recommend improvements.
Demonstrate respect, integrity, customer and member focus, teamwork, continuous improvement, and adaptability.
Follow TBC and point-of-sale safety, security, legal, and operating guidelines; provide accurate service information; report complaints, hazards, shrink issues, and product or work-area problems; and complete sales and services in a timely manner.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or work performed.