(USA) Tire and Battery Service Advisor

Walmart • San Antonio, TX

15d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor provides member service and recommendations in the Tire and Battery Center (TBC), assists with tire and battery purchases and services, and helps maintain an organized, safe, and well-merchandised sales floor. The role monitors tire and battery orders, supports installation appointments, communicates order changes, assists with tire maintenance and repair, and helps prioritize the service-bay workflow. The advisor uses product knowledge, Sam’s Garage, reference materials, digital tools, and point-of-sale systems to guide members, explain warranties, operate equipment, complete service requests and documentation, and process purchases, payments, returns, refunds, and exchanges.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
• Monitor tire and battery orders and assist members with installation appointments; communicate changes in lead times or cancellations and suggest alternatives.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, recommend suitable tire and battery products and services, explain warranties, support purchasing and service decisions, and resolve concerns.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of their value.
• Triage and prioritize service-bay workflow by reviewing waiting members, service queues, appointment priorities, and estimated service times; recommend workflow adjustments to the TBC Team Lead or Technicians.
• Use digital tools and handheld devices to plan sales, improve member service, make real-time decisions, access product and training information, and encourage team members to adopt new tools.
• Model high-quality service, develop and influence team members, identify roadblocks, and assist with training.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete assignments, communicate progress, collaborate with others, and recommend improvements.
• Promote an inclusive, respectful, and ethical workplace; build trusting relationships, support and mentor team members, and remain accountable.
• Follow TBC safety, security, legal, and service guidelines; provide correct information, meet member needs in a timely manner, and report complaints, hazards, and product or work-area problems.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, and report complaints, shrink issues, and other problems.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed