Tier 1 Appointment Scheduler

CAMPBELL CLINIC PC • Cookeville, TN

2d

About The Position

The Tier 1 Appointment Scheduler makes patient appointments across all locations and providers to ensure providers are fully utilized. The role schedules, reschedules, and cancels appointments through the patient portal, patient calls, and outside referral software, while following appointment guidelines and determining patients’ clinical needs to support proper scheduling. Regular, predictable attendance and cooperative work with others are expected. Other related duties may be assigned.

A high school diploma or equivalent is required. Previous customer service experience and basic computer skills, including typing, are required. Experience in a physician’s office and working knowledge of office clinical procedures are preferred.

Requirements

• High school graduate or equivalent.
• Previous customer service experience.
• Computer literacy and basic computer skills.
• Ability to type.

Nice To Haves

• Previous experience in a physician’s office.
• Working knowledge of office clinical procedures.

Responsibilities

• Schedule, reschedule, and cancel patient appointments through the patient portal, patient calls, and outside referral software.
• Follow appointment guidelines to ensure proper scheduling.
• Determine patients’ clinical needs to ensure proper scheduling.
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Health Reimbursement Arrangement (HRA) option.
• Flexible Spending Account.
• Basic life insurance.
• Voluntary life insurance option.
• Long-term disability coverage.
• Voluntary short-term disability coverage.
• Accident insurance.
• Critical illness insurance.
• 401(k) plan matching and profit sharing.
• Employee Assistance Program.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED