Appointment Scheduler

Physicians Primary Care • Fort Myers, FL

10h • Onsite

About The Position

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler for its Adult Medicine division in Fort Myers. The position involves handling appointment calls, collecting and accurately entering patient information, and communicating messages to appropriate parties. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. The role requires professional, compassionate communication and strict adherence to confidentiality and HIPAA guidelines.

Requirements

• Experience working in a high-volume call center environment.
• Great attention to detail and ability to record information accurately.
• Ability to develop and maintain a good rapport and cooperative working relationship with providers, staff, and patients.
• Proficiency in handling calls professionally and compassionately.
• Knowledge of insurance, referrals, and eligibility.
• One year of medical office experience or a combination of medical education and office experience is preferred.
• Regular and reliable job attendance is required.

Nice To Haves

• One year of medical office experience or a combination of medical education and office experience.

Responsibilities

• Answer a high volume of calls in a professional and courteous manner.
• Obtain patient information needed to schedule appointments, including demographics and insurance information.
• Accurately record information in the patient management system.
• Communicate messages to appropriate parties.
• Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
• Maintain regular and reliable job attendance.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) with company match.
• Free financial advising.
• Paid Time Off (PTO).
• Paid holidays.
• Uniform allowances at hire and each anniversary.
• Company-paid CE courses with CEdirect.
• Reimbursement for position-required certifications and/or license.
• Employee Assistance Program (EAP).
• Employee Resource Assistance Program (ERAP).
• Discounted legal and document services.
• Milestone gifts.
• Employee appreciation events and gifts.
• Opportunities to advance and grow within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed