Appointment Scheduler

Frontier Foundation & Crawl Space Repair•Nashville, TN

16h•Onsite

About The Position

The Appointment Scheduler is the primary contact for customers, potential customers, and other parties. The role sets sales appointment leads, schedules annual maintenance and service opportunities and installations, and follows up on various issues. It reports to the Department Manager and provides remarkable customer experiences while supporting the company’s purpose, mission, and values. The position works in person Sunday through Thursday from 8:00 a.m. to 5:00 p.m. It requires customer-service knowledge, computer and data-entry skills, English communication abilities, and the ability to recognize information in written materials and on computer screens for 75–100% of the time. A high school diploma or GED is preferred, along with at least one year of customer-service experience, or an equivalent combination of education and experience. The role involves exerting up to 10 pounds of force occasionally, or a negligible amount frequently or constantly, while maintaining a stationary position most of the time. Employees may be asked to work beyond normal hours when workloads and seasonal activities require it. Regular, reliable attendance is an essential job function.

Requirements

Knowledge of customer service principles and practices.
Skill in operating a personal computer and programs.
Ability to detect or recognize information in written materials and on computer screens 75–100% of the time.
Ability to understand, speak, read, and write in English.
Ability to perform accurate data entry.
At least one year of customer-service experience, or a combination of education and experience that demonstrates a proven track record in the field.
Ability to exert up to 10 pounds of force occasionally and/or a negligible amount frequently or constantly to move objects, while maintaining a stationary position most of the time.
In-person availability Sunday through Thursday, 8:00 a.m. to 5:00 p.m.

Nice To Haves

High school diploma or GED.

Responsibilities

Set and reset sales appointments through inbound and outbound communication with customers.
Schedule appointments to maximize efficiency for the company and sales representatives.
Attempt to save appointments when customers call to cancel.
Meet or exceed sales lead conversion rates.
Schedule annual maintenance and service opportunities to maximize efficiency for the company and service technicians.
Meet or exceed service goals and maintain full calendars for service technicians.
Take ownership of customer escalations, communicate in a timely manner, and take necessary steps to resolve issues promptly.
Schedule production installations, communicate appropriately with customers, and help ensure crews are set up for success.
Schedule crews to their budgeted capacity.
Replace canceled installations quickly to help the company meet weekly revenue goals.
Ensure paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedures.
Provide tactical support to other departments as needed.
Live out the company’s purpose, mission, and values, and provide remarkable customer experiences.
Follow other job-related instructions and perform other job-related duties as requested by the supervisor.