Appointment Scheduler

Frontier Foundation & Crawl Space Repair•Joelton, TN

3d•Onsite

About The Position

The Appointment Scheduler is the primary contact for customers, potential customers, and other parties. The role sets sales appointment leads, schedules annual maintenance and service opportunities and installations, and follows up on various issues. It reports to the Department Manager. The scheduler handles sales, service, and production installation scheduling to support company efficiency, sales and service goals, technician and crew capacity, and weekly revenue goals. The role also provides accurate and timely paperwork, data entry, correspondence, and tactical support to other departments. The scheduler is expected to embody the company’s purpose, mission, and values and provide remarkable customer experiences. This is an in-person position with a schedule of Sunday through Thursday, 8 a.m. to 5 p.m. The stated salary is $16 per hour.

Requirements

Knowledge of customer service principles and practices.
Skill in operating a personal computer and programs.
Ability to detect and recognize information in written materials and on computer screens 75–100% of the time.
Ability to understand, speak, read, and write in English.
Ability to perform accurate data entry.
High school diploma or GED preferred, and at least 1 year of customer service experience, or a combination of education and experience demonstrating a proven track record in the field.
Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects, while maintaining a stationary position most of the time.
Ability to work in person Sunday through Thursday, 8 a.m. to 5 p.m.
May be required to work beyond normal working hours as workloads and seasonal activities necessitate.

Nice To Haves

High school diploma or GED.

Responsibilities

Set and reset sales appointments through inbound and outbound communication with customers.
Schedule appointments to maximize efficiency for the company and sales representatives.
Save appointments when customers call to cancel.
Meet or exceed sales lead conversion rates.
Schedule annual maintenance and service opportunities to maximize efficiency for the company and service technicians.
Meet or exceed service goals and maintain full calendars for service technicians.
Take ownership of customer escalations, communicate in a timely manner, and take necessary steps to resolve issues promptly.
Schedule production installations, communicate properly with customers, and help ensure crews are set up for success.
Ensure crews are scheduled to their budgeted capacity.
Replace canceled installations quickly to help the company meet weekly revenue goals.
Ensure paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedure.
Provide tactical support to other departments as needed.
Live out the company’s purpose, mission, and values and provide remarkable customer experiences.
Follow other job-related instructions and perform other duties as requested by the supervisor.
Maintain regular, reliable attendance.