Appointment Scheduler

Physicians’ Primary Care • Fort Myers, FL

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About The Position

Physicians’ Primary Care of Southwest Florida is seeking an Appointment Scheduler for its Adult Medicine division in Fort Myers. The role involves handling patient calls, gathering information needed to schedule appointments, recording details in the patient management system, and communicating messages to the appropriate parties. The position requires protecting confidential information and following HIPAA guidelines and regulations. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• Experience working in a high-volume call center environment.
• Strong attention to detail and ability to record information accurately.
• Ability to develop and maintain good rapport and cooperative working relationships with providers, staff, and patients.
• Ability to handle calls professionally and compassionately.
• Knowledge of insurance, referrals, and eligibility.
• Regular and reliable job attendance.

Nice To Haves

• One year of medical office experience, or a combination of medical education and office experience.

Responsibilities

• Answer a high volume of calls professionally and courteously.
• Obtain patient information needed to schedule appointments, including demographic and insurance information.
• Accurately record information in the patient management system.
• Communicate messages to the appropriate parties.
• Maintain strict confidentiality and comply with HIPAA guidelines and regulations.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) with company match.
• Free financial advising.
• Paid time off (PTO).
• Paid holidays.
• Uniform allowances at hire and each anniversary.
• Company-paid continuing education courses through CEdirect.
• Reimbursement for certifications and/or licenses required for the position.
• Employee Assistance Program (EAP).
• Employee Resource Assistance Program (ERAP).
• Discounted legal and document services.
• Milestone gifts.
• Employee appreciation events and gifts.
• Ability to advance and grow within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed