Ticket Writer - Part Time (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

1d

About The Position

The Sportsbook Ticket Writer is the face of the retail operation, providing a high level of customer service to regulars and novice bettors and helping everyone feel welcome. As an expert in the available sports betting options, the Ticket Writer advises customers and answers questions so they can make informed, responsible decisions about sports wagering. The position pays $15.92 per hour.

Requirements

• Must be at least 21 years of age.
• Must successfully pass a drug screen and background check and obtain a gaming license.
• At least 1 year of cash-handling experience.
• High level of customer service.
• Basic computer knowledge, including email, MS Excel, and internet use.
• Professional presentation.
• Strong written and verbal communication skills.
• Ability to perform simple math.
• Understanding of, and responsibility for adhering to, company and regulatory compliance requirements.
• CER license required.
• Ability to sit or stand for extended periods.

Nice To Haves

• High school diploma, GED, or equivalent preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays, preferred.

Responsibilities

• Provide a high level of customer service to anyone who visits the sportsbooks.
• Follow all rules and regulations established by the company and regulatory gaming agency.
• Answer customer questions using available knowledge or promptly find the answer.
• Attempt to deescalate customer disputes and complaints, escalating them to a direct supervisor when needed.
• Communicate and promote the available sports betting options to customers.
• Represent William Hill professionally and uphold its standards.
• Complete required compliance (Title 31) paperwork and documentation according to company policy and gaming control board standards.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED