Ticket Writer - Part Time (Tropicana Atlantic City)

Caesars Sportsbook • Atlantic City, NJ

2d • Onsite

About The Position

The Sportsbook Ticket Writer is the face of the retail operation, providing a high level of customer service to regular and novice bettors and helping customers feel welcome. The Ticket Writer is knowledgeable about sports betting options and advises customers and answers questions to help them make informed, responsible decisions about sports wagering. The role also involves following company and regulatory requirements, handling customer concerns, and completing compliance documentation. Additional duties may be assigned.

Requirements

• Must be at least 21 years old.
• Must pass a drug screen and background check and obtain a gaming license.
• Must have at least 1 year of cash-handling experience.
• Must have basic computer knowledge, including email, MS Excel, and internet use.
• High level of customer service.
• Professional presentation.
• Strong written and verbal communication skills.
• Ability to do simple math.
• Understanding of and responsibility for adhering to company and regulatory compliance requirements.
• CER license required.

Nice To Haves

• High school diploma, GED, or equivalent preferred.
• Ability to work a flexible schedule, including nights, weekends, and holidays, preferred.

Responsibilities

• Provide a high level of customer service to anyone who visits the sportsbooks.
• Follow company rules and regulations set by the regulatory gaming agency.
• Answer customer questions or promptly seek out answers.
• Attempt to de-escalate customer disputes and complaints, escalating them to a direct supervisor when needed.
• Communicate and promote sports betting options to customers.
• Represent William Hill professionally and to high standards.
• Complete required Title 31 compliance paperwork and documentation according to company policy and gaming control board standards.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED