Ticket Writer

Fanatics Betting & Gaming • Saint Charles, MO

1h

About The Position

Fanatics Betting and Gaming is seeking a Ticket Writer to provide customer service at its sportsbook. The role involves writing and verifying sports wagers, handling cash and paying winning tickets, explaining betting rules and offerings, and maintaining a clean, well-stocked station. Ticket Writers must follow company procedures and applicable Maryland Lottery gaming regulations, help resolve customer concerns, and contribute to a positive guest and workplace experience. The position requires standing for extended periods and working a flexible schedule that may include nights, weekends, and holidays.

Requirements

• Basic computer knowledge.
• At least one year of cash-handling experience in a work setting.
• Must be 21 years of age or older.
• Must be able to obtain a gaming license from the Maryland Lottery.
• Ability to provide a high level of customer service in a fast-paced environment.
• Professional presentation.
• Strong written and verbal communication skills.
• Ability to perform simple math.
• Ability to stand for extended periods.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• General sports and sports betting knowledge.

Responsibilities

• Provide high-quality customer service and help guests feel comfortable and become regular sportsbook guests.
• Write and verify sports wager tickets, and make payments in accordance with department procedures and applicable gaming regulations.
• Maintain a cash bank for the shift, accept payments, provide correct change, and reconcile the bank according to cash-handling policies.
• Keep Writer/Cashier stations adequately stocked, neat, and clean.
• Write sports tickets and pay winning tickets accurately and promptly; verify tickets and payoffs.
• Explain wagering rules, betting lines, odds, procedures, and the sportsbook's available bet offerings to guests.
• Greet guests positively and provide friendly, courteous information and assistance, directing guests to further information when needed.
• Notify management of escalated or recurring guest concerns and apparent suspicious activity.
• Resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
• Follow rules and regulations set by the Maryland Lottery and Fanatics.
• Complete required paperwork and documentation according to company policy.
• Maintain a positive attitude and support a strong work environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed