Sportsbook Ticket Writer (Part Time)
About The Position
This is a part-time position for a Sportsbook Ticket Writer. The role involves writing tickets, processing cash winning tickets, and handling customer inquiries and disputes. A key aspect of the job is providing excellent customer service, making all patrons feel welcome, and engaging in friendly conversations. The position requires patience with customers who may not wager regularly, explaining the wagering process clearly. Adherence to gaming regulations, including reporting requirements and handling MTL support when necessary, is crucial. Maintaining a professional appearance and reporting any issues affecting customer experience are also important duties. The role may involve working in a smoke-filled environment and requires the ability to stand for extended periods, lift/push/pull 25 lbs, and twist, bend, or reach without significant boundaries. The ideal candidate will be at least 21 years of age, able to obtain a Virginia Gaming License, and possess strong communication and customer service skills.
Requirements
- Must be able to stand for extended periods of time
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist, bend or reach with no significant boundaries
- This position may be exposed to a smoke-filled environment
- Must be at least 21 years of age
- Must be able to obtain a Virginia Gaming License
- Genuinely interested in working with and helping customers
- Excellent communication skills
Nice To Haves
- Prefer working as part of a team
- Well-presented, polite, tactful and friendly
- Resolve complaints and difficult situations in a calm and patient manner
- Enjoy promoting products and services confidently
- Gather and act on customer feedback effectively
- Prioritize quick, effective speed of service
- High standards, initiative, pro-activity and professionalism
- Flexible to perform different tasks and follow procedures correctly
- Full of drive and enthusiasm for your own development
Responsibilities
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
- Carry out engaging conversations and provide friendly service to customers
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
- Calls for MTL support when writing bets requiring MTL paperwork
- Adhere to Uniform Policy and ensures good standard of personal presentation at all times
- Anticipate and act on the needs of the customer, seek and respond to feedback
- Ensure all issues affecting customer experience in the sports book are reported promptly
- Undertake additional tasks contributing to the operations of the sports book, as requested
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
