Sportsbook Ticket Writer (Part Time)
About The Position
This is a part-time position where the Sportsbook Ticket Writer will be responsible for writing tickets, processing cash winning tickets, and handling customer inquiries and disputes. The role requires ensuring all customers feel welcome and providing friendly, engaging service. The individual will explain wagering processes to infrequent bettors, maintain compliance with Gaming Control Board reporting requirements, and call for MTL support when necessary. Adherence to the Uniform Policy and maintaining a good personal presentation are also key. The role involves anticipating customer needs, reporting issues affecting customer experience, and undertaking additional tasks as requested to support sports book operations.
Requirements
- Must be able to stand for extended periods of time
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time
- Must be able to twist, bend or reach with no significant boundaries
- This position may be exposed to a smoke-filled environment
- Must be at least 21 years of age
- Must be able to obtain a Virginia Gaming License
- Genuinely interested in working with and helping customers
- Excellent communication skills
- Prefer working as part of a team
- Well-presented, polite, tactful and friendly
- Resolve complaints and difficult situations in a calm and patient manner
- Enjoy promoting products and services confidently
- Gather and act on customer feedback effectively
- Prioritize quick, effective speed of service
- High standards, initiative, pro-activity and professionalism
- Flexible to perform different tasks and follow procedures correctly
- Full of drive and enthusiasm for your own development
Responsibilities
- Writes tickets and processes cash winning tickets
- Handles customer questions and disputes
- Counts cash at the beginning and end of each shift
- Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
- Carry out engaging conversations and provide friendly service to customers
- Show patience with customers who do not wager regularly; take the time to explain how wagering works
- Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
- Calls for MTL support when writing bets requiring MTL paperwork
- Adhere to Uniform Policy and ensures good standard of personal presentation at all times
- Anticipate and act on the needs of the customer, seek and respond to feedback
- Ensure all issues affecting customer experience in the sports book are reported promptly
- Undertake additional tasks contributing to the operations of the sports book, as requested
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
