Ticket Seller | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

About The Position

Oak View Group is hiring a part-time Ticket Seller at CFG Bank Arena. The role is part of a busy, dynamic environment and is responsible for ticket sales, specializing in Ticketmaster Host and TM1 Sales, while providing excellent customer service for events, including will-call service as needed. The Ticket Seller works closely with the ticketing team. The position pays $19.50 per hour and will remain open until February 5, 2027.

Requirements

High school diploma or GED.
Basic computer proficiency and working knowledge of Windows-based PC programs.
Ability to work both independently and as part of a team, with good decision-making capability.
Customer-service orientation, a fan-friendly attitude, and professional demeanor.
Strong communication skills.
Highly organized, detail-oriented, and resourceful; able to learn quickly and handle multiple projects simultaneously.
High degree of personal integrity.
Ability to work a flexible schedule that includes weekends, nights, and holidays.
Comfort working for extended periods in moderate-to-loud noise and fluctuating hot and cold temperatures, both inside and outside the facility.
Ability to bend, sit, or stand for long periods.
Ability to meet the role's physical demands, including frequent bending, lifting, sitting, and extensive walking through the arena, including inclines and stairs.

Nice To Haves

Previous ticketing and/or customer service experience.
Experience with large-scale events in an arena, stadium, or concert setting of a similar size (12,000+ seats).
Previous experience using Ticketmaster Host and TM1 ticketing systems.

Responsibilities

Accurately process ticket payments while following box office sales and payment procedures.
Answer phone calls promptly and courteously as needed.
Respond professionally, promptly, and efficiently to customer service requests and needs.
Facilitate night-of-show call.
Sell tickets using Ticketmaster Host and TM1 computer programs.
Provide ticket resolution and customer service at assigned remote locations throughout the venue.
Process opening and closing paperwork.
Answer questions about events, tickets, and schedules.
Remain current with new software and product releases.
Perform other duties assigned by the ticketing management team.