Parking Lot Supervisor | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

10d•Onsite

About The Position

The Parking Lot Supervisor oversees parking operations during events, ensuring the safe and efficient movement of vehicles and pedestrians. The role provides leadership and supervision to parking staff, verifies tickets, communicates with the 24/7 Command Center, and addresses operational concerns to maintain a safe, organized, and efficient environment. The supervisor also assists with staffing and scheduling on event days, ensuring personnel are accounted for and properly sign in and out. They monitor staff assignments, help coordinate coverage, and support daily parking operations. The position pays $35.00 per hour and is part-time.

Requirements

High school diploma, GED, or equivalent.
Strong customer service and interpersonal skills.
Knowledge of parking operations, traffic flow, parking regulations, or event-day operations.
Comfort using technology, including handheld devices, mobile applications, radios, and other operational systems.
Ability to communicate clearly and professionally with guests, employees, vendors, and team members.
Ability to make sound decisions and remain composed in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Ability to coach, supervise, and hold frontline staff accountable.
Ability to identify and appropriately escalate parking, traffic, safety, or guest-service issues.
Ability to multitask and prioritize changing operational needs.
Must be available to work nights, weekends, holidays, and varying event schedules.
Ability to stand and walk for extended periods.
Must be comfortable working outdoors in heat, cold, rain, and varying weather conditions.

Nice To Haves

2–3 years of prior parking, transportation, traffic control, parking enforcement, or event operations experience is strongly preferred.
Previous supervisory or lead experience is preferred.

Responsibilities

Supervise parking lot operations daily and during events, ensuring safe and efficient vehicle and pedestrian movement.
Assist in supervising parking staff, provide guidance, and ensure personnel understand assigned duties and posts.
Assist with event-day scheduling, staff assignments, and adjustments to staffing coverage as needed.
Ensure all staff sign in and out properly and maintain accurate attendance records.
Monitor entrances, exits, traffic flow, and pedestrian walkways to prevent congestion and maintain safety.
Communicate with the 24/7 Command Center regarding staffing, operational updates, incidents, and safety concerns.
Monitor staff attendance, performance, and post coverage, addressing gaps and reporting concerns to management.
Inspect assigned parking areas and report hazards, equipment issues, or maintenance needs.
Respond to incidents, enforce established procedures, and document operational concerns as required.
Supervise parking operations during event closeout, ensure staff remain at their posts until released, and confirm all personnel are accounted for before departure.
Use a 24/7 reporting system and update Excel spreadsheets.