Ticket Seller

Legends Global•Fort Worth, TX

1d•Onsite

About The Position

The Ticket Seller works at the Cowtown Coliseum box office in Fort Worth, Texas, reporting to the Box Office Manager and/or Supervisor. This part-time, non-exempt position sells and dispenses tickets, processes payments, maintains sales and cash records, assists patrons with ticketing questions, and performs related clerical work. The role requires excellent customer service, accuracy, independent judgment, and flexibility to work event-related hours. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
Ability to process payments accurately.
Ability to listen to and follow instructions.
Ability to enter data into a computer to record sales transactions.
Good communication skills, including listening, obtaining clarification, and responding to questions.
Ability to read and interpret written information.
Good problem-solving and organizational skills.
Ability to work independently and as a member of a team.
Good customer service skills and a sense of public relations.
Basic computer knowledge.
Ability to work at the ticket window with minimal supervision.
Ability to work flexible hours, including daytime, evening, weekend, and holiday hours, as needed.
Ability to speak, read, and write English.
Professional attitude and appearance.
Ability to move around the facility, stand for long periods during events, talk, and hear.
Ability to work inside or outside the building as required by events.

Nice To Haves

Box office or guest services background.
Experience with computerized ticket systems.

Responsibilities

Open or close the ticket window as required.
Dispense requested tickets accurately, accept payments, and make change accurately.
Maintain accurate counts of hard tickets sold or computer-printed tickets accessed.
Complete daily ticket sales reports.
Maintain a daily balance sheet of cash received and tickets sold; balance sales and the change bank and submit cash to a Box Office supervisor or manager for audit.
Fill seat reservations by telephone or mail and handle the Will Call window according to procedures.
Respond promptly to customer needs and service requests, work independently, and handle most box office questions without assistance.
Answer questions courteously and efficiently about prices, seating, and events, and provide information about upcoming attractions.
File records and reports and perform related clerical duties as assigned.
Perform other duties as assigned by a supervisor.