Ticket Office, Seller (Part Time, Limited Term)

MLB•Washington, DC

13d

About The Position

The Ticket Seller position is a part-time, limited-term seasonal role beginning in March and continuing through the end of the baseball season in October 2027. Sellers maximize individual ticket sales and revenue using ticketing software while delivering exceptional customer service at the ticket windows. As a first point of contact for Nationals Park, sellers are expected to be energetic, engaging, and focused on sales and service. The role includes processing single-game and future-event ticket sales, distributing Will Call tickets for select events, assisting guests with the MLB Ballpark app and digital ticketing issues, and responding to general questions about policies, ballpark events, promotions, and pricing. The position is expected to work at least 47 games during the baseball season. The projected wage rate is $18.70 per hour. Actual pay depends on factors including qualifications, skills, expertise, education or training, certifications, and other organizational requirements. The Nationals are a military-friendly organization actively recruiting veterans and spouses, and an equal opportunity employer.

Responsibilities

Greet guests with energy, positivity, and enthusiasm; answer patron questions and direct guests to appropriate locations.
Demonstrate and communicate knowledge of promotions, discounts, pricing, ballpark policies, and procedures.
Remain engaged and provide exceptional customer service when resolving patron conflicts and complaints.
Use the Tickets.com ticketing system to maximize ticket sales and process requests for games and parking at Nationals Park.
Troubleshoot ticketing issues, including print-at-home tickets and Ballpark app navigation and system use.
Assist with daily box office upkeep, maintenance, setup, and breakdown, including preparing outside stanchions for guest queues.
Manage outside lines, direct fans to available windows, and answer questions before purchases.
Handle cash and credit payments for ticket orders and balance payments, receipts, and vouchers nightly.
Process single-game and future-event ticket sales and distribute Will Call tickets for select events.
Perform other duties as assigned.