Box Office Ticket Seller

City of Lakeland, Civil Service•Employment Services, FL

About The Position

An employee in this position sells tickets to the general public, relays facility information, and performs clerical duties related to the RP Funding Center box office. The position reports directly to the Box Office Supervisor and is part-time and temporary. The posting is continuous and may close at any time without notice. The position is designated as Mission Critical. The employee operates the box office ticketing system, handles money and receipts, assists customers with ticketing and venue information, and helps keep the work and lobby areas orderly. The role may require participation in or facilitation of training to support departmental or City initiatives, as well as overtime or alternate hours when needed for efficient department operations. The position requires candidates to be at least 18 years old. A valid driver’s license may be required, and the employee must maintain a valid telephone number. Work is sedentary, with some walking or standing, routine keyboard operations, and regular exertion of up to 10 pounds of force. There are no significant environmental hazards.

Requirements

Must be 18 years of age or older.
Knowledge of general mathematics.
Ability to meet people of all ages positively and professionally.
Ability to follow oral and written directions.
Ability to respond quickly.
May be required to possess a valid driver’s license.
Must maintain a valid telephone number.

Responsibilities

Operate the box office ticketing system to sell tickets and process credit payments.
Handle money and accurately disperse receipts.
Complete reports and fulfill will-call orders.
Verify customer identity and print physical tickets.
Troubleshoot mobile or digital scanning issues.
Greet the public and answer incoming phone inquiries.
Provide information about the facility, seating layouts, pricing, and venue policies.
Establish and maintain effective working relationships with employees and the public.
Keep the work and lobby areas clean and maintain general order over the facility.
Participate in and/or facilitate training to support departmental or City initiatives and requirements, as required.
Work overtime or alternate hours as necessary for efficient department operations.