Box Office/Ticket Seller- Punch Line Houston

Live Nation Entertainment•Houston, TX

About The Position

The Box Office/Ticket Seller supports ticket sales and venue operations at Punch Line Houston. The role handles daily and nightly ticket sales reconciliation, cash drawers and ticket stock, pricing initiatives, ticket counts, ticket orders and reports, and coordination with Artist Representatives and Premium Seat Sales/VIP. It also delivers in-person and telephone customer service, supports Will Call and Guest List operations, troubleshoots ticketing issues, assists guests with ADA requirements, and provides information about events and available upgrades. The position performs daily tasks in the Ticketmaster host system, follows opening and closing procedures and ticketing standards, maintains the call center phone system and event information, updates spreadsheets and logs, helps keep the Box Office clean, and handles Lost & Found. It may include offsite third-party venue coverage, including show-night management, staffing, and equipment needs. The role must follow company policies and ensure compliance with ADA ticket laws.

Requirements

Knowledge of cash handling.
Knowledge of phone and in-person customer service.
Entry-level knowledge of Microsoft applications, including Outlook, PowerPoint, and Excel.
Flexible schedule, including days, nights, weekends, and holidays.
Tolerance of all cultures, music, and art forms.
High school diploma.

Nice To Haves

Attention to detail in a multitasked environment.
Knowledge of ticket sales.
Experience working in live entertainment operations.
Experience with the Ticketmaster host system.
Experience identifying counterfeit cash and IDs.

Responsibilities

Ensure compliance with Company policies and procedures.
Balance and reconcile daily and nightly ticket sales.
Assist the Manager or Supervisor with reconciling cash drawers and ticket stock.
Assist with pricing initiatives, including Progressive, Platinum, Dynamic, and Flex Pricing, as well as Value Channels and special ticket offers when applicable.
Distribute accurate daily ticket counts to Artist Representatives with the Manager or Supervisor.
Assist with internal ticket orders and reports.
Coordinate with Premium Seat Sales/VIP on show-night upgrades, primary inventory, and reports.
Provide prompt, courteous, and knowledgeable in-person and phone customer service.
Facilitate show-night Will Call and Guest List operations.
Troubleshoot show-night issues involving transfers, barcodes, accounts, and related matters.
Coordinate with Guest Services and Operations on ADA requirements.
Provide information about upcoming events and available upgrades, and maintain knowledge of event cultures and genres.
Contribute positive energy to the guest experience.
Perform daily sales and other tasks on the Ticketmaster host system.
Follow opening and closing shift procedures.
Follow standards and processes for ticket types, ancillary events, and qualifiers.
Maintain the call center phone system, phone menus, and event calendars.
Help maintain Box Office cleanliness.
Update spreadsheets as needed, including the Ticket Stock Log and Vault Log.
Collect, store, and track Lost & Found items as necessary.
Assist the Manager and Supervisor with other tasks as they arise.
Provide possible offsite third-party venue coverage, including show-night management, staffing, and equipment needs.
Ensure compliance with ADA ticket laws.