Box Office Ticket Seller-Punch Line Irving

Live Nation Entertainment•Irving, TX

About The Position

The Box Office Ticket Seller supports ticket sales and venue operations at Punch Line Irving. The role handles daily and nightly sales reconciliation, cash drawers and ticket stock, ticket pricing initiatives, ticket counts, internal orders and reports, and coordination with Premium Seat Sales/VIP. It also provides in-person and phone customer service, supports Will Call and Guest List operations, troubleshoots event-night ticketing issues, and works with Guest Services/Operations on ADA requirements. Other duties include operating the Ticketmaster host system, following opening and closing procedures, maintaining phone menus and event calendars, updating records and spreadsheets, keeping the box office clean, and handling Lost & Found. The position may include offsite third-party venue coverage, including event-night management, staffing, and equipment needs.

Requirements

Knowledge of cash handling.
Knowledge of phone and in-person customer service.
Entry-level knowledge of Microsoft applications such as Outlook, PowerPoint, and Excel.
Flexible schedule, including days, nights, weekends, and holidays.
Tolerance of all cultures, music, and art forms.
High school diploma.

Nice To Haves

Attention to detail in a multitasked environment.
Knowledge of ticket sales.
Experience working in live entertainment operations.
Ticketmaster host system experience.
Experience identifying counterfeit cash and IDs.

Responsibilities

Follow company policies and procedures.
Balance and reconcile daily and nightly ticket sales.
Assist the Manager or Supervisor with reconciling cash drawers and ticket stock.
Assist with pricing initiatives, including Progressive, Platinum, Dynamic, and Flex Pricing, as well as Value Channels and Special Ticket Offers when applicable.
Help distribute accurate daily ticket counts to Artist Representatives.
Assist with internal Ticket Orders and Reports.
Coordinate with Premium Seat Sales/VIP on nightly upgrades, primary inventory, and reports.
Provide prompt, courteous, and knowledgeable in-person and phone customer service.
Facilitate event-night Will Call and Guest List operations.
Troubleshoot event-night issues involving transfers, barcodes, and accounts.
Coordinate with Guest Services/Operations on ADA requirements.
Provide information about upcoming events and available upgrades, and demonstrate knowledge of event culture and genre.
Operate the Ticketmaster host system for sales and other tasks.
Follow opening and closing shift procedures and standards for ticket types, ancillary events, and qualifiers.
Maintain the call center phone system, including phone menus and event calendars.
Help maintain box office cleanliness.
Update spreadsheets and records, including the Ticket Stock Log and Vault Log.
Collect, store, and track Lost & Found items as necessary.
Assist the Manager and Supervisor with other tasks as they arise.
Provide offsite third-party venue coverage when required, including event-night management, staffing, and equipment needs.
Ensure compliance with ADA ticket laws.