Ticket/Pass Agent

MOUNTAIN CAPITAL PARTNERS•Brian Head, UT

2d•$14 - $15•Onsite

About The Position

Ticket/Pass Agents are an integral part of resort operations. Guests will receive their first impression of the service standards at the time of reservation or query. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point of contact when guests call, email, or walk in to inquire about Lift Tickets, Season Passes, Lessons, Rentals, Tubing, etc. Employees in this role will spend most of their shift operating a computer.

Requirements

Has excellent customer service and sales skills, whether it be in person, over the phone, or through email correspondence.
Will create a family-friendly environment for guests and staff.
Is knowledgeable about the Ski/Snowboard industry or is willing to learn about the Ski/Snowboard industry.
Is knowledgeable or willing to learn about the MCP Collective, various Season Pass options, and Passholder benefits.
Is knowledgeable or willing to learn about Lift Ticket products, Rental products, Lesson products.
Is knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and knows how to navigate a computer desktop.
Ability to work and maintain a positive attitude in a fast-paced environment.
Ability to sit, stand, and talk for long periods of time.
Ability to follow and execute instructions.
Ability to communicate effectively and efficiently.
Ability to maintain a clean work environment.
Is flexible and willing to perform other duties as assigned not listed above.

Nice To Haves

Previous cash handling experience is preferred.

Responsibilities

Assists guests in the sale, issuing, and general information of Lift Tickets, Tubing Tickets, Rentals and Lessons.
Assists guests in the sale, issuing, and general information of Season Passes, Passholder Benefits, and MCP Collective benefits.
Assists guests in making or changing reservations over the phone or in person.
Operates the computer sales system efficiently and effectively on a daily basis.
Handles point of sale transactions involving cash, credit card, gift card, and voucher redemption.
Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information etc.
Perform other duties as assigned.