Ticket Office Supervisor

ASM Global • Bemidji, MN

1d

About The Position

The Ticket Office Supervisor supports ticket office operations by preparing for event nights, assisting ticket sellers and patrons, processing ticket orders, and providing leadership to the ticket-selling team. The role may open or close the box office and sell tickets through Ticketmaster or AXS as needed. The supervisor serves as the first point of contact for ticket-related resolutions on event nights and provides excellent customer service to patrons. The position also processes group, consignment, complimentary, and sales ticket orders and sends reports through ticketing systems. Other duties may be assigned by Ticket Office management staff.

ASM Global describes itself as an inclusive venue-management and services company committed to diversity and social and environmental issues, and to creating opportunities for team members to grow and develop their skills and careers.

Requirements

• At least 2 years of experience in a supervisory role.
• Experience in a box office role.
• Highly organized, with the ability to multitask and complete assigned tasks in a timely manner.
• Work with a sense of urgency and priority.
• Ability to work independently and as part of a team.
• Strong interpersonal and customer service skills.
• Availability to work nights and weekends.
• Ability to interact with staff at all levels, including management and clients.
• High school diploma or equivalent.
• Proficient PC skills, including Internet Explorer, Outlook, Microsoft Excel, and Word.
• Excellent organizational, problem-solving, written, and verbal communication skills.
• Strong attention to detail and comfort working with data.

Nice To Haves

• Experience with Ticketmaster and AXS ticketing systems (preferred but not essential).
• BA/BS degree.

Responsibilities

• Open and close the box office as necessary.
• Prepare the seller briefing and assigned windows on event nights, arriving before sellers’ call time.
• Serve as the first point of contact for ticket resolution for sellers and patrons on event nights.
• Sell tickets to events through Ticketmaster or AXS as needed.
• Provide excellent customer service to patrons.
• Set an example and provide leadership to ticket sellers.
• Process group, consignment, complimentary, and sales ticket orders and send reports through Ticketmaster or AXS ticketing systems.
• Perform other duties and responsibilities as assigned by Ticket Office management staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED