Ticket Office Worker
About The Position
This seasonal winter position provides professional customer service and ticket sales support for Howelsen Hill Ski Area. The Ticket Office Worker assists guests with season passes, lift tickets, tubing tickets, and general information while ensuring accurate transactions, positive guest experiences, and efficient ticket office operations. The role serves as an ambassador of the City of Steamboat Springs and upholds City values of Service, Teamwork, Integrity, Well-being, Respect, and Compassion, with safety emphasized at all times. The position works under the direct supervision of the Howelsen Ticket Operations Supervisor and Ticket Office Crew Leader, and the general supervision of the Howelsen Hill Ski & Rodeo Complex Supervisor. It has no supervisory responsibilities. Hours are variable up to 40 per week depending on department need. Daytime, evening, weekend, holiday, and special-event shift availability is required. Work is primarily indoors in the ticket office, with occasional outdoor work in winter weather while supporting events and guest services.
Requirements
- Outstanding customer service skills.
- Excellent communication and interpersonal skills.
- Cash-handling skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Professional appearance and demeanor.
- Reliable, responsible, and dependable attendance.
- Ability to work independently and as part of a team.
- Ability to understand and carry out written and oral instructions.
- Ability to communicate effectively and professionally with the public.
Nice To Haves
- Customer service, hospitality, retail sales, recreation, ticketing, or cash-handling experience preferred.
- Equivalent combinations of education and relevant experience may be considered.
Responsibilities
- Provide customer service to guests in person, over the phone, and through electronic communication.
- Sell and process season passes, daily lift tickets, tubing tickets, and other Howelsen Hill products.
- Provide accurate information about Howelsen Hill operations, programs, events, and facilities.
- Operate computerized point-of-sale systems, credit card processing equipment, and cash drawers accurately and efficiently.
- Maintain accurate cash-handling procedures and follow established cash control policies.
- Interact with customers and clients in a pleasant, professional, and courteous manner.
- Answer guest questions and resolve routine concerns.
- Maintain safe working conditions and follow City and departmental safety policies and procedures.
- Assist with event setup and operational support, including tent and table setup for Ski Free Sunday and other special events.
- Collaborate with ticket office staff and other Howelsen Hill employees to ensure efficient daily operations.
- Assist with special events, promotional activities, guest check-in functions, and other operational support duties as assigned.
- Perform related duties as assigned.
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What This Job Offers
Education Level
No Education Listed
