Ticket Office Worker

City of Steamboat Springs•Steamboat Springs, CO

3d•Onsite

About The Position

The Ticket Office Worker is a seasonal winter position providing customer service and ticket sales support for Howelsen Hill Ski Area. The role assists guests with season passes, lift tickets, tubing tickets, and general information while supporting accurate transactions, positive guest experiences, and efficient ticket office operations. The employee serves as an ambassador of the City of Steamboat Springs and is expected to uphold City values and prioritize safety. The position works under the direct supervision of the Howelsen Ticket Operations Supervisor and Ticket Office Crew Leader, and the general supervision of the Howelsen Hill Ski & Rodeo Complex Supervisor. It has no supervisory responsibilities. Hours are variable up to 40 per week depending on department need. Shifts may include daytime, evening, weekend, holiday, and special-event availability. Work is primarily indoors in the ticket office, with occasional outdoor work in winter weather while supporting events and guest services.

Requirements

Outstanding customer service skills.
Excellent communication and interpersonal skills.
Cash-handling skills and attention to detail.
Ability to multitask in a fast-paced environment.
Professional appearance and demeanor.
Reliable, responsible, and dependable attendance.
Ability to work independently and as part of a team.
Ability to understand and carry out written and oral instructions.
Ability to communicate effectively and professionally with the public.
Ability to perform repetitive clerical and customer service tasks for extended periods.
Ability to occasionally lift and move supplies weighing up to 25 pounds.

Nice To Haves

Customer service, hospitality, retail sales, recreation, ticketing, or cash-handling experience is preferred.
An equivalent combination of education and relevant experience may be considered.

Responsibilities

Provide customer service to guests in person, over the phone, and through electronic communication.
Sell and process season passes, daily lift tickets, tubing tickets, and other products offered through Howelsen Hill.
Provide accurate information about Howelsen Hill operations, programs, events, and facilities.
Operate computerized point-of-sale systems, credit card processing equipment, and cash drawers accurately and efficiently.
Maintain accurate cash-handling procedures and follow established cash control policies.
Interact with customers and clients pleasantly, professionally, and courteously.
Answer guest questions and resolve routine concerns.
Maintain safe working conditions and follow City and departmental safety policies and procedures.
Assist with event setup and operational support, including tent and table setup for Ski Free Sunday and other special events.
Collaborate with ticket office staff and other Howelsen Hill employees to support efficient daily operations.
Assist with special events, promotional activities, guest check-in functions, and other operational support duties as assigned.
Perform related duties as assigned.