Ticket Office Manager
About The Position
Leads the daily operations of the ticket office and acts as the Manager on Duty when needed. This role involves resolving customer issues, complaints, and problems efficiently to maintain high customer satisfaction and quality service. The manager is expected to encourage the team to provide World Class guest service, engage with guests to create memorable experiences, and support staff during all events. Responsibilities include training employees on the Etix system, ID checking, Will Call standards, cash handling, and pre/post-event duties. The role also involves processing ticket orders, maintaining customer relations, providing event information, and becoming an expert on the Etix platform and facility policies. Familiarity with various reports such as Injury Reports, Customer Complaints, and Incident Reports is necessary. The position also includes other duties as assigned by management.
Requirements
- Excellent skills in customer relations, communications and problem solving
- Strong leadership skills that would be able to lead a diverse team
- Able to stand for long periods of time, up to 8 hours or more
- Able to handle responsibilities that require repetitive motion tasks
- Cash handling experience
- Ability to work flexible hours and weekends
- Able to stoop and bend
- Occasionally able to lift up to 40 pounds
- Able to comply with safety standards
Nice To Haves
- eTix experience preferred but not required
- Sales and customer service experience preferred
Responsibilities
- Leads the daily operations of the ticket office.
- Acts as the Manager on Duty when needed.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Be a cheerleader and support for staff during all events.
- Staff Training to include: Etix system general knowledge, Train employees to properly check I.D.s, Will Call Standards, Cash Handling Procedures, Pre and Post event duties.
- Assist with counting banks and parking post events.
- Attend and participate in meetings that you are scheduled for.
- Assist other departments as needed.
- Ensures the team is fully aware of all events happening in the Wings Event Center.
- Processing all types of ticket orders placed for the Event Center including over the phone, in person, mail, and group orders.
- Maintaining exceptional levels of customer service and relations.
- Providing detailed information to patrons concerning hockey games, special events, and general facility facts.
- Answering customer inquiries and mailing appropriate information as requested
- Becoming an expert at the Etix ticket platform and all Wings Event Center policies and procedures.
- Becoming familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
- Performs other duties as assigned, requested or deemed necessary by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
