Ticket Office Event Day Staff

KRAFT SPORTS AND ENTERTAINMENT LLC • Flower Mound, TX

7d • $15 - $20 • Onsite

About The Position

This position supports and assists the Ticket Office with game-day ticket office operations. The staff member provides customer service and ticketing support during events, with potential for office hours during busy periods and year-round event opportunities. The role requires outstanding interpersonal skills, integrity, and attention to detail. It has no supervisory responsibility.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Ability to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multitask.
• Reliable transportation to and from Gillette Stadium.
• Ability to work for long periods of time.
• Ability to work in inclement weather.

Responsibilities

• Support Ticket Office operations on event days, with a strong focus on customer interaction and service.
• Assist customers with lost tickets and other customer service issues.
• Sell tickets during event walk-up using Ticketmaster Host and/or Archtics systems.
• Distribute will-call tickets and troubleshoot issues while managing customer expectations.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand and follow all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to guests.
• Work evenings and weekends as required.
• Handle special projects and assignments as business needs dictate.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED