Ticket Operations Event Support

Denver Broncos and Stadium Management Company•Denver, CO

18h•Onsite

About The Position

The Ticket Operations Event Support position assists the Ticket Operations staff on Denver Broncos home game days and during public stadium events, such as concerts and international soccer matches. The role also supports customer service, including mobile ticketing and problem solving, event sales, and Will Call ticket distribution for Broncos Season Ticket Holders and event-day guests. Additional duties include assisting at tables and tents near stadium entry points.

Requirements

High school diploma or equivalent.
Self-motivated and solutions oriented.
Excellent problem-solving skills and ability to multitask.
Detail oriented, with strong prioritization and organization skills.
Exceptional verbal and written communication skills.
Proficient with Microsoft Office.
Willingness to learn, be creative, and a desire to succeed.
Ability to work all Broncos home games and other stadium events, including nights and weekends, and maintain a flexible schedule.

Nice To Haves

Proficiency with computerized ticketing software, mobile applications, Broncos and Ticketmaster sites, and Wi-Fi connectivity.
Extensive understanding of current ticket technology, including online account management and mobile tickets.
Ability to work 2–3 days during the week to cover box office windows and phones.

Responsibilities

Assist Ticket Operations and provide service on event days, including Broncos home games and other stadium events.
Assist with ticket redistribution by SMS using Archtics and TM Host software.
Help resolve duplicate-ticket issues and other ticketing problems.
Assist with ticket sales and visiting-team Will Call as needed.
Answer phones, respond to game-day informational questions, and help guests access tickets before arriving onsite.
Provide professional, upbeat customer service and conflict resolution to fans by telephone and in person.
Educate ticket holders about technology available across team platforms.
Troubleshoot issues such as battery problems and mobile applications.
Assist at tables and tents around stadium entry points.
Complete other duties as assigned.