Coordinator, Ticket Operations
About The Position
The Coordinator, Ticket Operations is responsible for ensuring accurate day-to-day ticket operations for the Washington Mystics, Capital City Go-Go, and other Monumental Sports & Entertainment teams. The position supports sales efforts by maintaining a shared Ticket Operations inbox, building events and price codes, processing orders, distributing tickets, and providing customer support. The Coordinator also helps keep Monumental at the forefront of new ticketing technologies. This role works game nights at the Box Office, provides remote box office support during Capital City Go-Go games, and supports all-staff events for MSE teams. It is expected to work 50–60 Box Office games each year across Monumental Sports team seasons. The position is eligible to participate in health and welfare benefits.
Requirements
- Bachelor’s degree or equivalent experience.
- Previous ticketing or other related team sports experience.
- Proficiency in Microsoft Office products, primarily Excel and Word.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Ability to multitask and maintain business relationships in a professional and confidential manner.
- Excellent time management and interpersonal skills.
- Strong attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- Previous Archtics ticketing experience.
Responsibilities
- Process Full Season, Partial Plan, and Group Sales ticket orders, ensuring accurate pricing and package configuration.
- Assist in creating plans, events, and price codes in Archtics.
- Assist in training new employees in Archtics.
- Assist with distribution of Community Tickets.
- Process payments for ticket orders.
- Process payment plans for all Full Season and Partial Plans.
- Support the Membership Services department with season ticket holder account requests.
- Coordinate ticket distribution via mail, text, will-call, and expedited shipping methods.
- Assist with management of ticket inventory.
- Run a Box Office window on game nights to handle plan holder ticket needs, understand customer service issues, and resolve ticket problems.
- Provide remote support during Capital City Go-Go games for box office needs.
- Work 50–60 Box Office games each year across Monumental Sports team seasons.
- Use Ticketmaster platforms, including Archtics, Account Manager, TM360, and TM Host.
- Support all-staff events for all MSE teams.
- Perform other duties as assigned.
Benefits
- Eligible to participate in health and welfare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
