Coordinator, Ticket Operations
About The Position
The Coordinator, Ticket Operations is responsible for the accuracy of day-to-day ticket operations for the Washington Mystics, Capital City Go-Go, and other Monumental Sports & Entertainment teams. The role supports sales efforts by maintaining a shared Ticket Operations inbox, building events and price codes, processing orders, distributing tickets, and providing customer support. The coordinator also helps keep Monumental at the forefront of new ticketing technologies. The position works across ticket operations and customer service, including processing season, partial-plan, and group orders; assisting with event and price-code setup; supporting membership services; and managing ticket distribution and inventory. The coordinator works game nights in the box office and provides remote box-office support during Capital City Go-Go games. The role works 50–60 box-office games each year across Monumental Sports team seasons and supports all-staff events for MSE teams.
Requirements
- Bachelor’s degree or equivalent experience.
- Previous ticketing or other related team sports experience.
- Proficiency in Microsoft Office products, primarily Excel and Word.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Ability to multitask and maintain business relationships in a professional and confidential manner.
- Excellent time management and interpersonal skills.
- Strong attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
Nice To Haves
- Previous Archtics ticketing experience.
Responsibilities
- Process Full Season, Partial Plan, and Group Sales ticket orders, ensuring accurate pricing and package configuration.
- Assist in creating plans, events, and price codes in Archtics.
- Assist in training new employees in Archtics.
- Assist in distributing Community Tickets.
- Process payments for ticket orders.
- Process payment plans for all Full Season and Partial Plans.
- Support the Membership Services department with season ticket holder account requests.
- Coordinate ticket distribution by mail, text, will-call, and expedited shipping methods.
- Assist with management of ticket inventory.
- Run a Box Office window on game nights to handle plan-holder ticket needs, understand customer service issues, and resolve ticket problems.
- Provide remote box-office support during Capital City Go-Go games.
- Work 50–60 box-office games each year across Monumental Sports team seasons.
- Use the Ticketmaster platform, including Archtics, Account Manager, TM360, and TM Host.
- Support all-staff events for MSE teams.
- Perform other duties as assigned.
Benefits
- Eligible to participate in health and welfare benefits.
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What This Job Offers
Job Type
Full-time
