Ticket Office Event Day Staff

THE KRAFT GROUP • Flower Mound, TX

6d • $15 - $20 • Onsite

About The Position

This position supports and assists the Ticket Office with event-day ticket office operations. The staff member interacts with customers and provides service while maintaining strong interpersonal skills, the highest integrity, and careful attention to detail. The role may also offer office hours during busy periods and year-round event opportunities.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Ability to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multitask.
• Reliable transportation to and from Gillette Stadium.
• Ability to work evenings and weekends.

Responsibilities

• Provide customer service on event days, including assisting customers with lost tickets and other service issues.
• Sell tickets during event walk-up using Ticketmaster Host and/or Archtics Systems.
• Distribute will-call tickets and troubleshoot issues while managing customer expectations.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand and follow all Ticket Office policies.
• Provide positive, friendly, and timely service to guests.
• Complete special projects and assignments as business dictates.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED