Ticket Agent – 'Auana

Cirque du Soleil Entertainment Group•Honolulu, HI

9h•Onsite

About The Position

The Ticket Agent is a part-time, on-site member of the Box Office team for ‘AUANA in Honolulu, Hawai‘i. The role provides guests with welcoming, efficient service; maintains current knowledge of ticket pricing, availability, seating options, and show information; and supports smooth guest entry and crowd control. The successful candidate is outgoing, detail-oriented, reliable, and able to work quickly and accurately while maintaining a professional demeanor in a loud environment. The position handles merchandise and ticket sales, VIP Experience upsells, group reservations and check-ins, will call, customer account creation, and cash-drawer balancing. The Ticket Agent answers questions about ‘AUANA, Cirque du Soleil Entertainment Group, and OUTRIGGER Waikiki Beachcomber Hotel facilities and services; resolves guest issues within their authority; and escalates issues when needed. The role also contributes to a positive, safe, service-focused box office environment and keeps the work area neat and appearance in line with company policy. The position is based on-site in Hawai‘i, and no relocation assistance is provided. The hourly rate is $19 USD. Employees must arrive in the required uniform: shirt, black pants, black socks, and black shoes without logos. The role requires varied shifts, including weekends and holidays, and involves physical activities such as crouching, kneeling, standing, and lifting at least 50 pounds unassisted. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Previous customer service experience in ticketing, live entertainment, or a similar work environment.
Knowledge of Outbox or a similar ticketing platform.
Ability to learn ticketing software and retain complex information.
Comfort working in a loud environment.
Calm, motivated, polite, and courteous demeanor.
Professional, clean appearance and straight posture; arrive in a uniform shirt, black pants, black socks, and black shoes without logos.
Understanding of and ability to demonstrate a high standard of customer service and hospitality.
Strong attention to detail.
Ability to work quickly and efficiently under pressure.
Ability to provide excellent customer service and work as part of a team.
Availability to work varied shifts, including weekends and holidays.
Ability to perform essential job functions, including crouching, kneeling, standing, and lifting at least 50 pounds unassisted, sometimes for extended periods.
Fluent written and spoken English.
Verification of the right to work in the United States, including completion of Form I-9 and submission of acceptable identity and work-authorization documentation upon hire.

Nice To Haves

Fluency in additional languages, such as Japanese.

Responsibilities

Process merchandise sales, ticket sales, and VIP Experience upsells, providing prompt and courteous service.
Assist the sales department with group reservation inquiries and bookings, group check-ins, and will call.
Create customer accounts in Outbox using accurate guest information.
Use and balance a cash drawer and ticket sales across various tender types.
Answer guest questions and provide detailed information about ‘AUANA, Cirque du Soleil Entertainment Group, and OUTRIGGER Waikiki Beachcomber Hotel facilities and services.
Resolve guest issues within the scope of authority and escalate issues to a supervisor when necessary.
Maintain current knowledge of Cirque ticketing policies and purchase agreement information.
Contribute to a positive box office work environment that promotes customer service, sales, and safety.
Maintain a neat work environment and a clean, presentable appearance in accordance with Cirque du Soleil’s appearance policy.
Communicate with Box Office Managers about ticketing problems and customer service issues.
Assist with crowd control and help ensure smooth guest entry.
Complete other related job duties as assigned.