Box Office Ticket Agent
About The Position
Spoleto Festival USA is hiring seasonal, part-time Box Office Ticket Agents for its 2027 Festival, which runs May 28 through June 13. These hourly positions run from early January 2027 through mid-June 2027 and are based onsite in Charleston, South Carolina, at the box office, Festival venues, and scheduled community and promotional event pop-ups. Agents help patrons find performances and seats, resolve ticketing questions, and provide a welcoming experience by phone, email, at the box office window, and at Festival venues. Returning agents may serve as Lead Ticket Agents, mentoring and training new agents and apprentices and leading onsite agent shifts. The role typically involves 20 to 32 hours per week, including evenings, weekends, and holidays, and no more than 129 hours per month. It is not benefit-eligible. New agents earn $16 per hour; returning agents serving as Lead Ticket Agents earn $17 per hour. The role includes complimentary admission for the agent and a guest to select Festival performances and events.
Requirements
- Genuine enjoyment of working with people and a warm, positive attitude.
- Hospitality-first mindset and ability to anticipate patrons’ needs.
- Customer service experience in a high-volume retail, service, or hospitality setting.
- Strong organization and attention to detail, with a calm approach under pressure.
- Warm, friendly, helpful phone voice and clear communication skills.
- Comfort using a computer, a multi-line phone system, and a headset with microphone, and learning new software.
- Legally authorized to work in the United States.
- Able to pass a background check.
- Able to work seasonally from early January 2027 through mid-June 2027, typically 20 to 32 hours per week, including evenings, weekends, and holidays, with no more than 129 hours per month.
- Able to perform computer and phone work with a headset and microphone in a call center, stand at venue box offices, work in low light and outdoors, and lift up to 25 pounds (up to 50 pounds with assistance).
- Able to work onsite in Charleston, South Carolina, at the box office, Festival venues, and event pop-ups.
Nice To Haves
- Experience with Tessitura or other ticketing software.
- Prior experience with Spoleto Festival USA.
Responsibilities
- Provide a warm, helpful experience in phone, email, and in-person interactions, resolving ticketing problems with care.
- Help patrons choose performances and seats, including accessible and group seating, by developing expertise in the Festival program.
- Accurately process reservations, exchanges, and refunds in Tessitura.
- Conduct phone and email campaigns promoting performances, events, and merchandise and building patron relationships.
- Support box office operations through merchandise fulfillment, brochure requests, and equipment upkeep.
- Work at onsite box offices and will call at Festival venues, and at scheduled community and promotional event pop-ups.
- For returning agents serving as Lead Ticket Agents, mentor and train new agents and apprentices, answer peer questions, and lead onsite agent shifts.
Benefits
- Complimentary admission for the employee and a guest to select Festival performances and events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
