Box Office Ticket Agent - Part Time (Caesars Palace LV)
About The Position
A Box Office Ticket Agent assists guests with their Caesars Entertainment ticketing needs, answers questions with an upbeat and positive attitude, and helps improve the guest experience. The agent serves as an initial point of hospitality and maintains a positive work environment through professional, friendly, and helpful interactions with internal and external guests. The role involves processing show-ticket transactions, providing information about Caesars Entertainment properties and the city, and recommending shows, attractions, food and beverage offerings, and Total Rewards. The agent stays informed about current events at the hotel and other Caesars Entertainment properties and acts as a liaison to help expedite guest requests. The position requires working any day of the week and any shift.
Requirements
- High school graduate or equivalent.
- At least one year of customer service experience.
- Excellent phone and written communication skills.
- Ability to work in a fast-paced environment with frequently changing conditions.
- Working knowledge of Ticketmaster or another ticketing system.
- Availability to work any day of the week and any shift.
- Well-groomed appearance and friendly demeanor.
- Ability to lift up to 30 pounds and lift and set up stanchions as needed.
- Ability to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.
Responsibilities
- Use the ticketing system proficiently.
- Process show-ticket transactions for guests.
- Promote and suggest shows and attractions across Caesars Entertainment properties.
- Suggest Caesars Entertainment offerings across properties, including food and beverage and Total Rewards.
- Assist guests with questions about the city and Caesars Entertainment properties.
- Stay informed about current events at the hotel and other Caesars Entertainment properties to assist guests.
- Act as a liaison on behalf of guests to expedite their requests.
- Maintain a professional and courteous attitude toward all guests, internal and external.
- Anticipate guests’ show needs and exceed their expectations.
- Initiate professional, friendly, and helpful guest interactions and contribute to a positive work environment.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
