Box Office Ticket Agent - Full Time (Call Center LV)

Caesars Entertainment•Las Vegas, NV

About The Position

As a Box Office Agent, you assist guests with show ticket needs and answer guest questions with an upbeat, positive attitude. You are a first point of contact for improving the guest experience. The role generates revenue by selling and issuing show tickets directly to guests at the Box Office and by telephone, and promotes performers and events across Caesars Entertainment venues to support ticket sales. Working knowledge of Caesars shows is essential to creating a memorable guest experience.

Requirements

High school diploma or equivalent.
Ability to type at least 25 words per minute.
Excellent phone and written communication skills.
Ability to work in a fast-paced environment with frequently changing conditions.
Well-groomed appearance and friendly demeanor.
Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk or counter.
Availability to work any day of the week and any shift required.

Nice To Haves

Minimum of one year of customer service experience preferred.
Proficiency in Ticketmaster or other ticketing systems preferred.

Responsibilities

Collect funds and documentation for tickets.
Serve as an Entertainment Reservation Agent as scheduled.
Maintain a positive work environment.
Process entertainment and attraction ticket transactions.
Process restaurant reservations for all Caesars Entertainment properties.
Assist guests with city and property questions.
Maintain an upbeat and positive attitude.
Stay informed about hotel events to assist guests.
Maintain professionalism and courtesy toward all guests and employees.
Anticipate guests' show needs and expectations.
Sell and issue show tickets at the Box Office and by telephone.
Promote performers and events throughout Caesars Entertainment venues to support ticket sales.