Box Office Ticket Agent - Part Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

10h

About The Position

A Box Office Ticket Agent assists guests with their Caesars Entertainment ticketing needs and answers guest questions with an upbeat, positive attitude. The ticket agent is often guests’ first hospitality interaction and helps improve their experience. The role includes creating and maintaining a positive work environment and providing professional, friendly, and helpful interactions with internal and external guests. The position is based at Caesars Palace in Las Vegas. The resort is described as having 25 restaurants and cafes, more than 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000-square-foot spa.

Requirements

High school graduate or equivalent.
At least one year of customer service experience.
Excellent phone and written communication skills.
Ability to work in a fast-paced environment under frequently changing conditions.
Working knowledge of Ticketmaster or another ticketing system.
Ability to work any day of the week and any shift.
Well-groomed appearance and friendly demeanor.

Responsibilities

Use the ticketing system proficiently.
Process show ticket transactions for guests.
Promote and suggest shows and attractions across properties.
Suggest Caesars Entertainment offerings across its properties, including Food & Beverage and Total Rewards.
Assist guests with questions about the city and Caesars Entertainment properties.
Stay informed about current events at the hotel and other Caesars Entertainment properties to assist guests.
Act as a liaison on behalf of guests to expedite their requests.
Maintain a professional and courteous attitude toward internal and external guests.
Anticipate guests’ show needs and exceed their expectations.
Create and maintain a positive work environment and provide professional, friendly, and helpful guest interactions.