CALL CENTER AGENT

Mid-State Orthopaedic and Sports Medicin • Alexandria, LA

2d

About The Position

The Call Center Agent answers and triages inbound calls in a high-volume call center. The agent assists patients and caregivers with inquiries, provides timely general assistance to other callers, routes patient requests to appropriate clinical staff, enters patient information into the electronic health records (EHR) system, and escalates complex issues for guidance. The role also requires maintaining current knowledge of provider schedules, clinic updates, and business office protocols. Other duties may be assigned.

Responsibilities

• Answer and triage inbound calls in a high-volume call center.
• Assist patients and caregivers with inquiries and provide timely general assistance to other callers.
• Receive and forward patient requests to appropriate clinical staff in a timely manner.
• Enter patient information into the electronic health records (EHR) system.
• Recognize and escalate complex issues to the Call Center Team Lead or Manager for guidance.
• Maintain up-to-date knowledge of physician and provider schedules, clinic updates, and business office protocols.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed