Call Center Agent

Spire Orthopedic Partners•Village of Great Neck, NY

4d•$19 - $24•Onsite

About The Position

Spire Orthopedic Partners is hiring a full-time Call Center Agent for its Great Neck, New York location. The role is in customer service and follows a Monday through Friday schedule from 8:30 a.m. to 5:00 p.m. The agent handles calls from patients seeking medical care, provides and gathers information, and routes messages and calls to the appropriate medical providers or departments. The position also involves assigning pending documents to patient charts in the electronic medical record system and delivering excellent customer service.

Requirements

High school diploma or equivalent.
One year of medical experience.
Knowledge of HIPAA and other insurance regulations, policies, and procedures.
Knowledge of medical office procedures, policies, practices, and medical terminology.
Strong verbal and written communication skills.
Extensive customer service experience.
Computer skills and proficiency with Windows-based software.
Strong problem-solving skills.
Ability to represent the organization in a professional manner.

Nice To Haves

Health care receptionist or call center experience.
Experience with electronic medical systems, including Athena/Centricity, Medi-Tech, or similar systems.

Responsibilities

Manage calls from patients requiring medical care and provide or gather needed information.
Take electronic messages and convey information to the appropriate medical care providers.
Screen and transfer calls to the appropriate person or department.
Assign pending documents to patient charts within the EMR system.
Provide excellent customer service.
Perform other duties as assigned by managers and leads.