Box Office Agent
About The Position
The Box Office Agent provides customer service to guests at the theaters and supports the box office team. The role assists guests with reservations, orders, questions, ticket upgrades, payments, ticket scanning, and theater check-in. It also includes answering customer calls, auditing tickets, resolving guest concerns, maintaining records and show knowledge, handling revenue and paperwork, and following opening and closing procedures. The position is part-time and based in an in-person entertainment venue setting in Las Vegas, Nevada. The agent may also be assigned other job-related tasks and responsibilities.
Requirements
- At least 2 years of proven experience in a box office, ticketing, or concierge position.
- Proven customer service experience.
- Experience working with an electronic ticketing system.
- Excellent written and verbal communication skills.
- Ability to build rapport with potential and existing customers.
- Positive and professional demeanor.
- Ability to work independently and as part of a team.
- Ethics and a positive outlook that support the company's values and culture.
- Ability to multitask and prioritize tasks.
- Ability to work in a high-pressure, high-volume environment.
- Ability to stand and walk throughout the work shift.
- Ability to lift or move up to 25 pounds using proper lifting techniques.
- Specific vision abilities required for viewing computer terminals and company data.
- Ability to perform repetitive use of an unspecified function or body part.
Nice To Haves
- High school diploma or equivalent preferred.
- At least 1 year of ticket auditing experience preferred.
Responsibilities
- Provide excellent customer service and work with the box office team to serve guests.
- Assist guests at the box office counter with reservations, new orders, and questions.
- Enter reservations and orders into the in-house ticketing system.
- Collect required paperwork, payments, and vouchers for orders.
- Promote upgrades on every order.
- Assist with ticket scanning, ticket taking, and theater check-in.
- Answer customer calls about reservations, new orders, and questions at the theater box office or corporate call center.
- Perform ticket auditing at the theater or corporate call center.
- Help resolve guest conflicts and escalate concerns to management when needed.
- Follow opening and closing procedures as needed.
- Document and update customer records based on interactions.
- Develop and maintain knowledge of shows and services.
- Follow payment-handling policy and ensure revenue is reported properly.
- Collect paperwork from the shift and submit it for auditing at shift close.
- Maintain knowledge of the in-house ticketing system and report discrepancies or malfunctions to management.
- Ensure the station is stocked for the shift.
- Assist with line management so customers move through the process steadily.
- Assist with fraud detection and immediately report findings to management.
- Participate in company training sessions.
- Perform additional tasks and duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
