Box Office Host

Flix Brewhouse•El Paso, TX

5d•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain knowledge of show schedules, seating charts, sales, marketing efforts, loyalty programs, and other operational programs. The purpose of the role is to exceed guest satisfaction by providing personal attention, taking ownership of excellent service, and resolving guest problems with empathy, solutions, and follow-through. Hosts help guests buy tickets, use kiosks, navigate to their movies, and learn about available purchasing choices. The position is part of the Front of House department at Flix Brewhouse in El Paso West Towne, Texas.

Requirements

Strong verbal communication skills and a warm, inviting personality.
Ability to multitask, be personable, and pay attention to detail.
Ability to take direction and work collaboratively as part of a team.
Ability to remain calm and perform job duties effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service, including menu knowledge.
Ability to work nights and weekends.
Ability to speak and hear, and to use close and distance vision, peripheral vision, depth perception, and focus adjustment.
Ability to stand and walk for extended periods and to reach, bend, and stoop.
Ability to frequently lift up to 35 pounds and occasionally lift or move up to 50 pounds.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and maintain accurate ticketing and seating for guests.
Know the storylines of current and upcoming movies and the company's marketing programs.
Know the cinema's menu items and prices, inform guests of their buying choices, and use positive upselling and suggestive-selling practices.
Receive payments, provide correct change, and accurately control assigned cash drawers.
Use cinema point-of-sale terminals for every sale and learn the company's sales-terminal procedures.
Wear the company uniform and maintain a professional appearance.
Keep the work station clean, clean designated areas each shift, and clean other areas as directed by management.
Care for cinema property and equipment.
Assist guests to the fullest extent possible.