Box Office Representative

Kalispel Tribe•Airway Heights, WA

About The Position

A Box Office Representative serves guests of Northern Quest Casino by performing all functions at the Box Office and providing high-quality customer service and hospitality. The role involves selling tickets for Northern Quest shows and TicketsWest events, providing accurate information, maintaining cash balances, redeeming gift cards, and protecting company assets by verifying and documenting exchanges. The representative also provides prompt, courteous telephone service and follows applicable Kalispel Tribe of Indians internal controls and Northern Quest policies and procedures. The position has no supervisory responsibilities. The employee must be willing to work irregular hours as business levels require and maintain regular, consistent attendance. Other job-related duties may be assigned by management. Employment with the Kalispel Tribe of Indians is at will. The Tribe applies Indian preference in hiring, promotions, and transfers, in the stated order of preference: Kalispel Tribal Members; spouses of enrolled Kalispel Tribal Members; enrolled members of other Indian Tribes; and all other applicants. Applicants are subject to drug testing, and candidates and employees may be subject to background investigations.

Requirements

One year of related experience in hospitality or retail.
One year of cash-handling skills.
High school diploma or GED.
Computer literacy, including working knowledge of Microsoft programs and other computer software.
Ability to read, write, and communicate effectively with coworkers and others.
Ability to use proper telephone etiquette.
Ability to deal professionally, courteously, and tactfully with the public and coworkers.
Ability to handle stress, remain calm and courteous, and work with a wide variety of clientele.
Ability to maintain effective working relationships with department heads and employees.
Skill in solving practical problems, exercising good judgment, and handling situations with limited standardization.
Excellent organizational and interpersonal skills.
Ability to obtain and maintain a Tribal Work Permit.
Valid driver's license; must be in possession of it while operating a Tribal vehicle.
Pass a typing test at a minimum of 20 words per minute.
Pass the required math test.
Available to work nights, weekends, and holidays as needed.

Nice To Haves

One year of college or technical school.
Experience using a player tracking system.
Experience using the TicketsWest ticketing system.

Responsibilities

Serve Northern Quest Casino guests through Box Office functions and provide high-quality customer service and hospitality.
Follow Kalispel Tribe of Indians internal controls and Northern Quest policies and procedures.
Provide customers and clients with accurate information.
Sell tickets for Northern Quest shows and TicketsWest events.
Maintain an accurate bank balance.
Redeem gift cards.
Protect company assets by verifying and documenting exchanges.
Provide prompt and courteous telephone service.
Work irregular hours as required by business levels and maintain consistent, regular attendance.
Perform other job-related duties as assigned.