Box Office Representative

Kalispel Tribe Careers•Airway Heights, WA

About The Position

A Box Office Representative serves guests of Northern Quest Casino by performing all Box Office functions and providing high-quality customer service and hospitality. The role sells tickets for Northern Quest shows and TicketsWest events, provides accurate information to customers and clients, redeems gift cards, maintains an accurate bank balance, and documents exchanges to protect company assets. It also provides prompt, courteous telephone service and requires regular, consistent attendance. The employee must comply with Kalispel Tribe of Indians internal controls and Northern Quest policies and procedures. Management may assign additional duties. This position has no supervisory responsibilities.

Requirements

One year of related experience in hospitality or retail.
One year of cash-handling skills.
High school diploma or general education degree (GED).
Computer literacy, including working knowledge of Microsoft programs and other computer software.
Ability to read, write, and communicate effectively with coworkers and others.
Ability to use proper telephone etiquette.
Ability to deal professionally, courteously, and tactfully with the public and coworkers.
Ability to handle stress, remain calm and courteous, and serve a wide variety of clientele.
Ability to maintain effective working relationships with department heads and employees.
Skill in solving practical problems, exercising good judgment, and handling situations with limited standardization.
Excellent organizational and interpersonal skills.
Ability to obtain and maintain a Tribal Work Permit.
Valid driver's license while operating a Tribal vehicle.
Pass a typing test with a minimum score of 20 words per minute.
Pass the required math test.
Available to work nights, weekends, holidays, and irregular hours as business levels require.

Nice To Haves

One year of college or technical school.
Experience using a player tracking system.
Experience using the TicketsWest ticketing system.

Responsibilities

Comply with Kalispel Tribe of Indians internal controls and Northern Quest policies and procedures.
Provide high-quality customer service and hospitality.
Provide customers and clients with accurate information.
Sell tickets for Northern Quest shows and TicketsWest events.
Maintain an accurate bank balance.
Redeem gift cards.
Verify and document exchanges to control and protect company assets.
Provide prompt and courteous telephone service.
Maintain a consistent, regular attendance record.
Perform other job-related duties as assigned by management.