Box Office Manager
About The Position
Legends Global is hiring a Box Office Manager to lead box office operations at Allegiant Stadium, an event venue in Las Vegas. The role oversees event ticketing activities, staff management, customer service, and ticketing-related financial processes. The successful candidate leads a high-performing team in a fast-paced entertainment environment and supports seamless experiences for promoters, guests, and internal partners. The position coordinates event builds, upsell opportunities, seating and pricing configurations, and communications with promoters, event managers, venue partners, and Ticketmaster. It also supports the daily operation and staffing of the Box Office, including hiring, training, scheduling, coaching, performance management, and escalated customer service. Financial duties include preparing ticket sales reports and auditing and reconciling ticket-seller cash drawers and receipts.
Requirements
- Bachelor’s degree in business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.
- At least four years of supervisory experience leading ticketing staff in an arena, stadium, or other live entertainment venue.
- Demonstrated experience using Ticketmaster Host and Archtics ticketing systems.
- Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures.
- Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment.
- Working knowledge of ADA ticketing regulations and industry best practices.
- Professionalism, dependability, sound judgment, and the ability to thrive in a fast-paced, high-volume environment.
- Effective communication, adaptability to changes in ticketing technology, accuracy, and a passion for leading a high-performing box office team and delivering exceptional guest experiences.
- Ability to sit, stand, operate a computer, and walk for a period.
Responsibilities
- Manage event builds, upsell opportunities, and seating and pricing configurations in coordination with promoters, event managers, and the Ticketing Management Team.
- Provide timely and accurate information and assistance to promoters, talent buyers, and venue partners.
- Communicate with Ticketmaster about events and required programming.
- Support daily Box Office operations and provide direction, coaching, and support to team members and the Ticketing Management Team.
- Hire, develop, and evaluate box office team members while promoting accountability and exceptional guest service.
- Provide training and information so staff understand relevant policies and procedures.
- Create the monthly box office staff schedule in accordance with the event calendar.
- Track attendance, address attendance issues, discuss performance issues with employees, and escalate matters to Human Resources as needed.
- Resolve escalated customer service issues, including counterfeit tickets, refunds, and reprints, using sound judgment and diplomacy.
- Prepare and distribute ticket sales reports to Finance, promoters, and leadership as needed.
- Audit and reconcile cash drawers and sales receipts for all ticket sellers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
