Box Office Manager

Legends Global•Las Vegas, NV

About The Position

Legends Global is hiring a Box Office Manager at Allegiant Stadium, a multipurpose events venue in Las Vegas. The role leads box office operations and ticketing staff in a fast-paced live entertainment environment, supporting event builds, ticket sales, guest service, financial reconciliation, and collaboration with promoters and venue partners. The successful candidate will help deliver accurate, seamless experiences for guests, promoters, and internal teams while adapting to changes in ticketing technology.

Requirements

Bachelor’s degree in business, Sports Management, Hospitality, Accounting, or a related field, or an equivalent combination of education and experience.
At least four years of supervisory experience leading ticketing staff in an arena, stadium, or other live entertainment venue.
Demonstrated experience using Ticketmaster Host and Archtics ticketing systems.
Strong knowledge of ticketing operations, financial reconciliation, event settlements, inventory management, and cash handling procedures.
Experience collaborating with promoters, touring personnel, sports organizations, and venue leadership in a live event environment.
Working knowledge of ADA ticketing regulations and industry best practices.
Professionalism, dependability, sound judgment, and the ability to work in a fast-paced, high-volume environment.
Ability to communicate effectively, adapt to evolving ticketing technology, and maintain accuracy.
Ability to sit, stand, operate a computer, and walk for a period.

Responsibilities

Manage event builds, upsell opportunities, and seating and pricing configurations in coordination with promoters, event managers, and the Ticketing Management Team.
Provide timely and accurate information and assistance to promoters, talent buyers, and venue partners.
Communicate with Ticketmaster about events and required programming.
Support daily box office operations by directing, coaching, and supporting team members and the Ticketing Management Team.
Hire, develop, and evaluate box office team members while fostering accountability and exceptional guest service.
Provide training and information so staff understand and follow policies and procedures.
Set the monthly box office staffing schedule in accordance with the event calendar.
Track employee attendance and address attendance issues directly.
Discuss performance issues with employees and escalate them to Human Resources when needed.
Resolve escalated customer service issues, including counterfeit tickets, refunds, and reprints, using sound judgment and diplomacy.
Prepare and distribute ticket sales reports to Finance, promoters, and leadership as needed.
Audit and reconcile cash drawers and ticket-seller sales receipts.