Assistant Box Office Manager

City of Hampton•Hampton, VA

3d•Onsite

About The Position

The City of Hampton is seeking a detail-oriented, customer-focused professional to support the efficient operation of the Hampton Coliseum and Hampton Arts Box Offices. The Assistant Box Office Manager performs administrative, general accounting, and technical duties that support daily box office operations and provides day-to-day staff supervision to ensure exceptional customer service. When the Box Office Manager is absent, this position assumes responsibility for box office operations, including cash handling, reporting, and problem resolution. The role suits an organized and dependable professional who can maintain accuracy and professionalism in a fast-paced, event-driven environment. The position requires work beyond a standard 40-hour work week, including evenings, weekends, and holidays, and work at multiple department venues. The incumbent may be considered essential personnel during City emergencies or at the direction of the City Manager, potentially requiring long hours and unusual schedules. The City of Hampton describes itself as a waterfront community in the Hampton Roads region and highlights its career and professional development opportunities, tuition reimbursement, and comprehensive benefits. The City is a V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer.

Requirements

A bachelor’s degree in Business Administration, Accounting, Finance, Sports Management, or a closely related field is preferred; a combination of education and experience may be considered.
One year of full-time supervisory experience, preferably in an assistant manager capacity.
Knowledge of bookkeeping, ticket control, financial management, and general office principles, as well as experience in personnel management.
Proficiency with a personal computer and software such as Microsoft Office.
Valid driver’s license and a satisfactory driver’s record under City of Hampton criteria.
Must successfully pass a background check before an offer of employment or promotion.
Must be eligible to be bonded.
Must hold Techniques for Effective Alcohol Management (TEAM) training certification or be able to obtain it within six months of hire.
Able to work beyond a standard 40-hour week, including evenings, weekends, and holidays, and at multiple department venues; may be required to work long hours and unusual schedules during City emergencies or at the City Manager’s direction.

Nice To Haves

One year of experience in an arena, theatre, or stadium box office operation.
Experience using Ticketmaster or other ticketing software platforms.
A bachelor’s degree in Business Administration, Accounting, Finance, Sports Management, or a closely related field.

Responsibilities

Support daily operations of the Hampton Coliseum and Hampton Arts Box Offices.
Perform administrative, general accounting, and technical duties essential to box office operations.
Provide day-to-day supervision of staff and support exceptional customer service for patrons.
Assume responsibility for box office operations during the Box Office Manager’s absence, including cash handling, reporting, and problem resolution.